Return & Refund Policy

Last Updated: May 15, 2025

At Steel Talon Mercantile, we strive to connect you with quality products, resources, and digital content. However, because we operate as a digital platform that partners with third-party vendors, manufacturers, and affiliates, we do not directly handle shipping or returns for physical products.

Please review the following policy carefully to understand how returns and refunds are managed based on the type of product purchased:

1. Dropshipped Items

Products sold through our dropshipping partners are processed and shipped by third-party vendors. Each vendor maintains their own return and refund policy.

• If your product was received damaged, defective, or incorrect, please contact us within 7 days of delivery at shop@steeltalonusa.com.

• We will assist in coordinating your issue with the supplier when possible, but we do not guarantee returns or refunds outside of their stated policy.

• Shipping fees, if applicable, are generally non-refundable.

2. Digital Downloads

All digital products — including templates, e-books, guides, courses, or tools — are delivered electronically and are non-refundable once downloaded or accessed.

• Please ensure you review product descriptions carefully before purchasing.

• If you experience technical issues accessing a digital product, contact us at shop@steeltalonusa.com and we will make every effort to resolve the issue.

3. Affiliate Products

Products purchased via affiliate links on our website are sold and fulfilled by third-party companies. All return, refund, and customer service requests for these products must be directed to the original retailer or service provider.

• We do not have access to order details, shipping status, or customer account information for affiliate transactions.

• Please refer to the specific return policy of the company from which you made your purchase.

4. No Direct Fulfillment

Steel Talon Mercantile does not warehouse, package, or ship any physical products directly. All purchases made through our platform are fulfilled by trusted third-party partners or platforms.

We do not assume liability for:

• Shipping delays

• Lost or stolen packages

• Product dissatisfaction

• Billing errors from third-party providers

5. Questions or Support

If you have a question about a product purchased through Steel Talon Mercantile or need help contacting a vendor, feel free to reach out:

📧 shop@steeltalonusa.com

Please include:

• Order number (if available)

• Product name or link

• A brief explanation of your issue

We’re happy to help point you in the right direction, but ultimate responsibility for returns and refunds lies with the original seller.

Thank you for supporting Steel Talon Mercantile.